Customer’s information privacy – Terms and Conditions

1. Purpose and Scope

We collect customer data to manage service requests, maintain service history, enhance user convenience, and avoid repeated data entry. This data is processed only for legitimate purposes directly related to our service operations.

2. Use and Processing of Personal Data

Customer data (e.g., name, contact details, demographics, service history) may be used to:

· Facilitate requested services;

· Improve platform performance and customer experience;

· Promote our own services, offers, or campaigns (subject to opt-out);

· Fulfill legal and contractual obligations.

3. Data Sharing and Disclosure

Your data may be shared with:

· Third-party service providers to fulfill service requests;

· Regulatory or government authorities, if required by law;

· Legal representatives in case of disputes or compliance obligations.

We do not sell or share data with unrelated third parties for marketing or profiling.

4. Confidentiality and Access Control

Customer data managed by us is confidential and accessible only by authorized personnel. While we may share necessary data with service providers for service delivery, we do not control their data practices and are not responsible for how they manage or secure your information.

5. Security Measures

We apply appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

6. Data Retention

Data is retained only as long as necessary for service delivery, compliance, or customer support purposes, and securely deleted once no longer required, in line with legal and regulatory obligations.

7. Customer Rights

You have the right to:

· Access your personal data;

· Request correction or deletion of data;

· Withdraw consent for promotional messages;

· Object to certain processing activities;

8. Regulatory Compliance

Our data processing complies with the UAE Personal Data Protection Law and other relevant legal requirements governing data privacy, handling, and transfers.

Customer Consent

By continuing to use our platform and services, you acknowledge that you have read and understood these Data Protection & Usage Terms and consent to the collection, use, and processing of your personal data as described above.